TERMS AND CONDITIONS

Introduction and Definitions

These General Terms and Conditions (hereinafter referred to as “GTC”) govern the legal relationships between the commercial company Space Studios s.r.o., with its registered office at Jenisejská 45A, 040 12 Košice, IČO: 53317378, registered in the Commercial Register of the District Court Košice I, Section: Sro, Entry No: 49921/V, VAT: 2121333731, (hereinafter also referred to as the “Seller”) and every individual or legal entity purchasing a product offered by the Seller in the Seller’s online store.

Contact for the Seller is as follows: email: info@spacestudios.eu, phone number: 0951 761 532.

The Seller is also the operator of the electronic system through which the online store of the Seller is operated at the domain name www.spacestudios.eu (hereinafter also referred to as the “Online Store”).

The Buyer is any person (natural person or legal entity) who has filled out and submitted an order through the Seller’s Online Store or who has placed an order via email, after receiving a price offer from the Seller and accepting this price offer.

A Consumer is a natural person who, when concluding a contract according to these GTC, does not act within the scope of their business activities.

Products are goods offered for sale and are also published in the Seller’s Online Store (hereinafter also referred to as “Products”).

A Contract refers to a purchase agreement.

The supervisory authority responsible for legality in the field of consumer protection is:

Inspectorate of the Slovak Trade Inspection, with its registered office in Košice for the Košice Region.

Form for submitting complaints: https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi

In the event of any complaints or submissions, the Buyer may also address them directly to the Seller. We recommend that Buyers use the Seller’s email address for sending complaints and submissions: info@spacestudios.eu. Any complaint will be evaluated and processed within 10 business days in accordance with the legal regulations of the Slovak Republic. The Consumer will be informed of the outcome in the same manner as the complaint or submission was submitted to the Seller.

Product Order – Conclusion of a Purchase Contract

If the Buyer is a Consumer, the placement of the offered product in the online store is considered a proposal to conclude a purchase contract, and the purchase contract is formed by the Buyer’s submission of an order and the Seller’s acceptance of the order. The Seller will confirm the acceptance to the Buyer by an informative email sent to the provided email address without undue delay.

If the Buyer is a business entity, the proposal to conclude a purchase contract is the submission of a product order by the Buyer, and the purchase contract is concluded by the delivery of the Seller’s binding consent to the Buyer.

The purchase contract is concluded for a definite period and expires upon the fulfillment of the Seller’s and Buyer’s obligations.

The purchase contract may also be terminated by mutual agreement, withdrawal, or termination.

Purchase Price and Payment Terms

The purchase price of products ordered through the Online Store (hereinafter referred to as “purchase price” or “price”) is listed separately for each product and is valid at the time of the Buyer’s order. The listed price is final, with the exception of the price for product delivery, which will be charged separately according to Article VII, and payment fees according to Article IV.

The primary currency for payment is the euro.

The purchase price according to this article will include the costs of product delivery according to Article VII of these General Terms and Conditions and the costs of payment according to Article IV of these General Terms and Conditions.

Payment Methods

For products in the Seller’s Online Store, the Buyer can pay using the following methods:

Payment on delivery – subject to an additional fee

Payment by card through a payment gateway

Non-cash transfer or deposit to the Seller’s account, based on an invoice issued by the Seller

Delivery of Products

The Seller will dispatch the product to the Buyer within 5 business days from the date of concluding the purchase contract, and the product will be delivered to the Buyer within 10 business days from the date of concluding the purchase contract. This applies if the Buyer chooses cash-on-delivery as the payment method. If the Buyer chooses non-cash transfer or deposit to the Seller’s account, based on an invoice issued by the Seller, the product will be dispatched by the Seller within 5 business days from the date when the purchase price is credited to the Seller’s account, and the product will be delivered to the Buyer within 10 business days from the date when the purchase price is credited to the Seller’s account.

The Seller is obliged to deliver the products to the Buyer in the ordered quantity and quality, along with the tax documents related to the order.

The place of delivery of the ordered product is the address provided by the Buyer. If the Buyer does not specify a separate delivery address for the product, the Buyer’s residence address will be considered the delivery address.

The Seller will deliver the product using one of the methods according to Article VIII of these GTC, depending on the Buyer’s choice.

The product is considered delivered upon its handover to the Buyer (or to a person authorized by the Buyer to receive the product in writing).

The Seller may send a product that is immediately available to the Buyer and deliver the remaining part of the order subsequently within the legal deadline, provided that no additional postage is charged to the Buyer, except for the postage that was announced to the Buyer before the conclusion of the contract.

Acceptance of the Product

The risk of damage to the product and liability for damage to the product is transferred to the Buyer upon receipt of the product, regardless of whether the Buyer personally receives the product or it is received by a duly authorized person.

Ownership rights are transferred from the Seller to the Buyer upon receipt of the product.

The Buyer has the right not to accept the delivered product in the following cases:

Delivery of an item that is not in accordance with the concluded contract (a different or damaged item)

Delivery of an item in damaged packaging

Delivery of an item without the necessary documents.

The Buyer is obliged to pay the purchase price for the product to the Seller properly and on time.

Shipping – Methods of Product Delivery and Delivery Price

Shipping costs are not included in the product price. These will be calculated and communicated to the Buyer before the contract is concluded, within the so-called shopping cart, and their amount depends on the Buyer’s choice. The Buyer undertakes to pay the shipping costs together with the purchase price.

Buyer’s Right of Withdrawal from the Contract Without Giving a Reason

A Consumer has the right to withdraw from the contract within 14 calendar days from the date of receiving the product without providing a reason. The Consumer may withdraw from the contract for the sale of goods before the commencement of the withdrawal period.

If a Consumer wishes to exercise this right, they must notify the withdrawal from the contract to the Seller no later than the last day of the specified period or dispatch this withdrawal by postal service no later than the last day of the withdrawal period to the Seller’s address: Space Studios s.r.o., Jenisejská 45A, 040 12 Košice. The Consumer is required to return the product within 14 days from the date of withdrawal from the contract or hand.

Contract Termination

Termination of the contract by the consumer

In accordance with the provisions of § 7 of the Consumer Protection Act in the sale of goods or provision of services based on a distance contract or a contract concluded outside the seller’s premises and amending certain laws (Act No. 102/2014 Coll.), the buyer has the right to withdraw from such a contract without giving a reason within 14 days from the date of receiving the goods or concluding the service provision contract. It is necessary for the buyer to send a letter or a written notice on another durable medium (e-mail) to the seller within this period to terminate the contract. The buyer also has this right in case the goods ordered through the internet were picked up in person at the seller’s collection point.